“Immediate Emergency Care—Here When You Need Us, 24/7.”If you or a loved one needs urgent medical attention, our Emergency Department in Sharma, NEOM, is open day and night. Our expert team delivers fast, safe, and compassionate emergency care for all ages.
About Our Emergency Department
Our Emergency Department stands as the region’s gateway to life-saving medical care—anytime, day or night. Staffed by highly trained, board-certified emergency physicians, nurses, and support staff, we are equipped to treat everything from minor injuries to the most critical emergencies. From the minute you arrive, you are our priority. Our team welcomes individuals and families from both local communities and around the world, ensuring that each patient receives the best possible care tailored to their unique needs.
Our Commitment to Safe and Compassionate Care
We understand emergencies can be overwhelming. That’s why we’ve built our care model around you. Our Emergency Department is designed for fast, efficient triage, so you get the help you need when you need it most. Every policy, process, and piece of equipment is continually reviewed to safeguard your safety—using strict infection control, state-of-the-art monitoring, and rapid access to advanced diagnostics. Beyond advanced technology, our greatest asset is our compassion. We are here to listen, support, and guide you, providing reassurance and dignity at every stage of care.
What to Expect When You Arrive
From the moment you arrive at NEOM Hospital’s Emergency Department, you will be greeted by a triage nurse who will quickly and respectfully assess your needs. This ensures care is prioritized based on urgency, so that those with life-threatening conditions receive immediate attention. Our reception team will support you in registering, answering your questions, and arranging translation services if necessary. You will then be guided to the most suitable treatment area. Throughout your stay, our medical staff will keep you informed, involved in decision-making, and provide continuous updates on your care plan. We respect the uniqueness of each patient and are committed to inclusivity—our facilities support individuals of all backgrounds, languages, and abilities.
Our Emergency Services
We offer comprehensive emergency care for a wide range of acute conditions, including:
- Cardiac (heart) emergencies
- Respiratory distress
- Paediatric emergencies
- Trauma and injuries
- Women’s and gynaecological emergencies
- Stroke and neurological conditions.
Our facilities include rapid imaging, laboratory testing, and on-call specialists in all major disciplines, ensuring timely diagnosis and treatment for patients of all ages. Ambulance services and a close partnership with the Saudi Red Crescent ensure smooth care transitions.
Advanced Facilities and Technology NEOM Hospital’s Emergency Department features the latest in medical technology, including digital radiology, bedside ultrasound, advanced resuscitation equipment, and negative-pressure isolation rooms to protect against infectious threats. Every area is designed for patient comfort and privacy, from dedicated paediatric spaces to private consultation rooms. Our digital record systems enable seamless care coordination and swift access to previous medical history—locally and across NEOM’s integrated health system.
Meet Our Emergency Team
Our board-certified emergency medical consultants and highly skilled nurses are at your side, 24 hours a day. Each member brings years of experience from world-leading hospitals and undergoes continuous training in the latest emergency medicine protocols. Our team speaks multiple languages, and interpreters are available on request. We welcome patients from diverse backgrounds and are committed to cultural sensitivity and inclusion.
Patient-Centred Design—Your Experience Matters
Your experience, comfort, and outcomes are at the core of our emergency care philosophy. We actively seek feedback and continuously improve our processes. Our online feedback form, available in multiple languages, allows you to share your thoughts, concerns, or compliments at any time. Every voice matters. We use your insights to enhance care, streamline waiting times, and further strengthen our safety and quality standards.
