ORTHOPEDICS

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NEOM HOSPITAL PATIENT CHARTER

BEING A PATIENT AT NEOM HOSPITAL, YOU HAVE THE RIGHT TO

Know your rights and responsibilities
Open a medical file at no expenses
Expect respectful care without discrimination as to race, color, religion, sex, nationality or source of payment of hospital bill and that your values, beliefs & spiritual needs will be respected.
Choose your treating physician, & ask for second opinion if you want as per the hospital regulation.
Know the identity & specialty of the attending physician & all members involved in the care plan team.
Ask staff and other healthcare professionals to follow the utmost infection control practices for you and your family’s safety.
Receive a reasonable explanation & information relevant to your diagnosis, management plan, treatment & expected outcomes & to have the chance to ask questions & have clear answers before you sign any consent form.
Prohibit limiting patients to a specific pharmacy, hospital, or laboratory without giving them the right to choose.
A follow-up visit free of charge within fourteen days of the initial visit
Get a pain assessment & management during your stay
Refuse on your responsibility to undergo a test or intervention or stay in the hospital.
Prohibit keeping newborns or corpse due to unpaid medical debt
Be treated with privacy where all your medical & non-medical information to be kept with confidentiality consistent with providing you adequate medical care & consistent with the hospital and kingdom rules & regulation.
Get copies of your medical reports upon request.
Be transferred to another hospital upon your request if your condition permits the transfer.
Know the estimated cost for any required admission or procedure & receive adequate explanation of the charges in Arabic
Receive the right treatment in the right time without any discrimination as to socioeconomic status and according to the policies and procedures of treatment eligibility of the facility.
Be free from invasion of privacy using photography or videography as when required, pictures and videos will only be taken upon your permission and only to be used for scientific purposes.
Express your concerns, suggestions, compliment, ethical inquiry or submit a complaint & receive feedback
Be treated in a safe and secured environment.

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PATIENT RESPONSIBILITIES

IN ORDER TO PROVIDE YOU WITH AN OPTIMAL CARE, WE EXPECT FROM YOU AND YOUR FAMILY TO ASSUME THE FOLLOWING RESPONSIBILITIES

Provide the treating physician & care providers with adequate & accurate information about past illnesses, hospitalization, medication & other matters relating to your health history.
Cooperate with all hospital personnel & ask questions if you don't understand direction & procedures
Not to take any drug that has not been prescribed by your physician
Comply with the hospital rules & regulations in case of refusing the planned diagnostic therapeutic or surgical procedure
Be considerate of other patients & ask your visitors to be so as well
Be accountable of paying for all services rendered. A patient is mandated to settle his bill prior to discharge having paid his/her entire medical bill or submitting the approval of contracted third party payers.
Respect all hospital staff and treat them in an appropriate manner.
Photography within the hospital facilities without permission is strictly prohibited.

ORTHOPEDICS

Rights and Responsibilities

OUR Specialties

Our Facilities